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Overview

Qwoty sends email notifications for several events in the quote lifecycle: when a quote is published to the DealRoom, when a client comments or requests a change, when a document is sent for signature, and when a signature is completed. If you or your client aren’t receiving these emails, the cause is almost always the same: the email was delivered but landed in a spam or junk folder, or it was blocked by a mail server, firewall, or email security filter before it reached the inbox. This applies whether you’re the one who sent the quote or the one waiting to receive it.
Email delivery can take a few minutes. Before troubleshooting further, wait 10–15 minutes after the action was triggered (publish, send to signature, etc.).
This guide is split by audience. Find the section that matches your situation.

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Check the quote status first

Before assuming it’s a delivery issue, confirm the quote actually triggered an email.
  1. Open the quote at /projects/quotes/:id.
  2. Check its status. An email is only sent once the quote is Published (or moved to Pending signature). A quote still in Draft or Pending Approval has not been sent to the client yet.
  3. Check the Activity or history panel on the quote for a confirmation that the notification was sent.
If the quote is still in Draft, that’s the cause — nothing has been sent. Submit and publish it first; see Publish a quote to the DealRoom.

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Verify the client’s email address

A mistyped or outdated address is one of the most common causes of “missing” emails.
  1. Go to the customer’s record at /customers/:id.
  2. Confirm the email address on file matches what the client expects to use.
  3. If it’s incorrect, update it and resend the quote notification from the quote’s detail page.

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Ask your client to check spam and allowlist Qwoty

If the address is correct and the quote is published, ask your client to:
  • Check their spam or junk folder for an email from Qwoty.
  • Mark it as “not spam” if found, so future emails land in the inbox.
  • Add Qwoty’s sending domains to their safe senders list (see Allowlist Qwoty’s sending domains below).
You can share the DealRoom link directly with your client as a workaround — copy it from the quote’s detail page using View in DealRoom — instead of waiting on the email.

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Still not resolved?

If the address is correct, the quote is published, and your client has checked spam without success, ask your client’s IT team to investigate further using the allowlist section below, or contact Qwoty support.

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Allowlist Qwoty’s sending domains

Qwoty sends notifications from several domains depending on the type of email (quote publication, reminders, signature links). To ensure delivery, allowlist all of the following domains in your email client or ask your IT department to allow them at the mail server level: 
qwoty.io
qwoty.app
notifications.qwoty.app
link.notifications.qwoty.app
mail.qwoty.app
link.mail.qwoty.app
Allowlisting the domain (rather than a single sender address) is more reliable, since the exact sending address can vary by notification type.

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Common questions

Check your notification preferences in your profile. If preferences look correct, follow the same spam-folder and allowlist steps described above — your own mail server can filter Qwoty emails the same way a client’s can.
Yes. From the quote’s detail page, use the resend action to trigger a new notification email to the client without changing the quote itself.

Publish a quote to the DealRoom

Step-by-step guide to publishing a quote so your client can view it.

Send to signature

How signature requests are sent and what triggers the notification email.